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    RETURN INSTRUCTIONS

    Customers are able to return items within 90 days from when the order was received. You’ll be refunded with store credit.

    Rockford Art Deli is not responsible for any shipping charges that may occur from a return. Please feel free to ship the item back to us in the same package, or a new one. Address found below.

    Returned items must be received in new, unworn & unwashed condition with the tags attached. Items that do not meet these criteria or are non-returnable will be denied. You will be notified if this is the case.

    Rockford Art Deli
    ATTN : RETURNS
    402 E State Street
    Rockford, IL 61104

    RETURN PROCESSING

    Once we have received your package, you will be notified via email at the email address listed on your account when the order was placed. Your exchange credit will be processed within 5-7 business days. Your gift card will be sent out via USPS mail.

    NON-RETURNABLE ITEMS

    The following items are non-returnable through our online store. Credit will not be issued for the following :
    - accessories ( including but not limited to : stickers, lapel pins, key chains, chapstick, pencils )

    RETURNS TO THE STORE LOCATION

    Online purchases can be exchanged at our store location. You must have your packing slip & all items must be in new, unworn & unwashed condition. Items that do not meet these criteria are non-returnable & will be denied.